Contact Kenerate AI Talk to a real person.
Official support is only at support@kenerateai.com and kenerateai.com. kenerateai.app, kenerateai.org, aikenerate.com use our name but are not run by us.
Ruchi Kumari
Customer support at Kenerate AI — the whole team reads along.
Hi, I'm Ruchi.
Stuck on a render, a refund or a big idea? Message us on Discord, Telegram, X or email — any day.
- Local time in Darbhanga
- —
- Usual reply
- Within a few hours
- Open
- Every day, weekends included
- Usual reply
- A few hours
- Open
- Every day
- Channels
- 4 ways
- Time zone
- IST (UTC+5:30)
- Based in
- Darbhanga, Bihar
Pick a topic, reach the right people
Support & billing
Bugs, failed renders, refunds, credits or your account. Include the time and the tool you used.
- To
- support@kenerateai.com
- Subject
- Support request
Sales & business
Teams, agencies and large credit volumes — tell us what you make and roughly how much.
- To
- support@kenerateai.com
- Subject
- Business enquiry
- Page
- kenerateai.com/partner
- To
- support@kenerateai.com
- Subject
- Press enquiry
The team
Who reads your message
Ruchi Kumari is on customer support, and the rest of the 8-person team that builds Kenerate reads along.
Pranav Ajay
Founder
Rishabh Raj
Co-founder & CEO
Aditya Raj
Software engineer
Ruchi Kumari
Customer support
Anubhav Singh
Marketing expert
Ishita Mishra
SEO expert
Riya Singh
Content writer
Krityam Singh
Backlink expert
Quick answers
How fast will I hear back?
Discord, Telegram, X and email are open every day, weekends included. Most messages get a reply within a few hours.
I was charged but the generation failed.
Failed generations refund their credits automatically. If it isn't on your usage page, email us the time and the tool you used and we'll sort it out.
Can I suggest a model or a feature?
Please do — post it on Discord or in our Telegram group, tag us on X or email us. Many features start that way.
Still stuck? Say hello.
Every day, weekends included · usually within a few hours