Kenerate AI Privacy Policy

Unlike traditional platforms that claim ownership or publicly index your creative work without permission, Kenerate AI operates on strict principles of creative autonomy and user ownership:

Prohibited Uses & Lawful Enforcement

To maintain ethical safety standards and payment partner compliance, our privacy and computing infrastructure strictly prohibits the generation or storage of Child Sexual Abuse Material (CSAM), non-consensual explicit deepfakes of real individuals, terrorist propaganda, fraud schemes, or malware. We reserve full rights to suspend accounts violating these policies and cooperate with lawful legal requests when required by regulatory authorities.

Prompt checks and logs: prompts and uploads are checked by automated filters before a job starts. When a prompt is blocked, we record the account, the matched word, the page it was sent from and the time, but never the full prompt. These records are kept for 90 days and are used only to enforce these rules and to review reports.

To deliver seamless AI rendering speeds and reliable account features, we collect minimal operational information:

• Account Credentials: Email addresses and secure login identifiers when you register via traditional sign-up or OAuth providers.
• Billing & Payment Data: When you purchase credit packs or subscriptions, payments are processed securely by our payment partner, which collects your card and billing details under its own terms and privacy policy. We receive and store transaction IDs, the purchase email address, amounts, and credit balances. We do NOT directly collect or store full credit card numbers on our servers.
• Generation Logs & History: Your prompts and settings, the files you upload, and the media you generate, stored to run your jobs and to populate your private user dashboard and asset history.

Who Processes Your Data

• AI Model Providers: To run a generation, your prompt and any files you upload are sent to the third-party AI model provider that powers the tool or model you choose, which returns the result to us.
• Hosting & Storage: Your account data and creations are stored with our cloud hosting, database, and S3-compatible storage providers.
• Payments & Email: Our payment partner handles checkout, and an email delivery provider sends account and receipt emails.

What Becomes Public

Your library is private by default. Content becomes visible to others only when you share it, for example through a share link, a submission to the community showcase, or a persona or game you set to public (personas are private unless you make them public). Generated and uploaded files are served from direct web links, so anyone who has a file’s link can open it; share links with care.

Our billing and data retention practices align with strict transparency standards so you retain total administrative control over your subscription expenses:

We leverage advanced encryption protocols (SSL/TLS, secure MongoDB access controls, and S3-compatible cloud storage) to protect your account details and generated creations against unauthorized access, alterations, or data leaks. We do not sell your personal identifying data or private generation records to third-party ad networks.

Depending on your regional jurisdiction, you possess specific statutory rights regarding your digital footprint:

• Right to Access: You may request an itemized transcript of personal records held by Kenerate AI.
• Right to Deletion (“Right to be Forgotten”): You may instruct our administrators to completely delete your account, generated media logs, and credit balance from our servers.
• Opt-Out of Communications: You may unsubscribe from marketing or feature notification emails at any time.

You can also delete creations from your library yourself, and close your account from Settings. A closed account can be recovered for 30 days. To have your data erased completely, email support@kenerateai.com.

Kenerate AI is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child under 13 has given us personal data, contact support@kenerateai.com and we will delete it.

We reserve the right to revise this Privacy Policy periodically to reflect expanding AI model integrations or regulatory frameworks. Material adjustments will be reflected by the Effective Date timestamp above. Continuous use of Kenerate AI services signifies acceptance of any updated privacy terms.